Return & Refund Policy – CROSTEEL Fishing

At CROSTEEL Fishing, we stand behind our gear. If something isn’t right, we’ll work to make it right.

 Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• Item must be unused and in original condition
• Must be in original packaging
• Proof of purchase is required

 Non-Returnable Items

• Used fishing gear
• Items damaged due to misuse
• Clearance or final sale items (if applicable)

 Refunds

Once we receive and inspect your return:

• You’ll be notified of approval or rejection
• If approved, your refund will be issued to your original payment method within 5–10 business days

 Exchanges

We only replace items if they are:

• Defective
• Damaged upon arrival

If you need an exchange, contact us at:
📧 crosteelfishing@gmail.com

 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable.    
• Return shipping is the customer’s responsibility unless item is defective or incorrect.

 

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos.

We’ll take care of it.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account
2. Contact your card provider
3. Then contact us at:
   📧 crosteelfishing@gmail.com

🇺🇸 Built for the Chase

CROSTEEL gear is built tough for serious anglers—and we back it with support you can trust.

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